Support
Email [email protected]. We read every message and usually reply within two business days, in English or Korean.
When you write to us
- What you were doing and what happened
- A screenshot, if you can
- Your iPhone model and iOS version
Restore a purchase
Open the app, tap the gear on the Records tab, tap See plans under Poker Reps Pro, then Restore purchases at the bottom. Use the same Apple ID you bought with. Pro comes back on every iPhone signed in to that Apple ID.
Cancel Pro
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions > Poker Reps Pro > Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the end of the period you paid for.
For refunds, see Subscriptions and refunds.
Move records to a new phone
There is no account, so records stay on the phone where you made them. In the app, open Settings > Back up records > Create backup and save or send the copy to yourself. On the new phone, open the same screen, paste the backup and tap Restore from this backup. Restoring replaces the records on that phone.
Deleting the app deletes its records. Back up first if you want to keep them.
How the charts were made
Every chart was solved with HoldemResources Calculator for an 8-max tournament table with equal stacks, a 1 BB big blind ante and chip EV. The app covers 12, 15, 20, 25, 30, 40, 50, 60, 80 and 100 BB, each with opening, facing an open, facing a 3-bet and facing a 4-bet.
Different stacks, antes, payouts or opponents can change some answers. If you play a hand differently, switch it to your own play from the explanation and the app will grade you on your version.
The free daily limit
Free use covers 20 new hands a day across chart sets and the live table, counted on your phone's calendar day. Charts, poker math drills and your own charts have no limit. Pro removes the daily limit.